Terms and conditions
Terms & Conditions
These general terms and conditions (the “General Terms”) apply to all services rendered, goods delivered and any use of the webshop offered by NP 2021 ApS, CVR no. 42760749, Strandgade 93, 1401 Copenhagen K, Denmark (“Noma Projects”, & “we”), to you as our customer (“Customer” or “you”).
You may only use our services if you accept the General Terms and by dealing with Noma Projects, you accept to be bound by these General Terms.
Any changes to the General Terms require the written consent from Noma Projects, and we do not accept differing or conflicting terms and conditions of the Customer, even if the Customer draws our attention to said differing terms and conditions.
1 Our services and your use of them
1.1 Noma Projects’ business covered by these General Term is the provision of ordering and delivery food and everyday items via our webshop: www.nomaprojects.com.
1.2 For the purpose of ordering products, Customers must register with their name, telephone number and email address, and a delivery address must be entered before placing an order. The Customer is responsible for ensuring that the registered data is always up-to-date
1.3 Customers must make sure to prevent unauthorized access to the device used to place orders and/or the data needed to place orders. Customers will be liable for all transactions made using their data, unless caused by a failure on the side of Noma Projects.
1.4 Customers must not (i) use or attempt to use another person’s data for orders; (ii) place orders using a false identity or the identity of another person; or (iii) access the webshop in any other manner than via the access methods provided by Noma Projects. The Customer may not use the webshop for any illegal or unauthorized purpose, nor violate any laws in connection with the Customer's use of the webshop, including transmission of worms or viruses or any code of a destructive nature etc.
1.5 You must not transmit any worms or viruses or any code of a destructive nature
1.6 Customers agree to immediately inform Noma Projects if they find out or suspect that their data has been subject to unauthorized use.
1.7 Noma Projects will endeavor to ensure that the webshop is available at all times but assumes no liability for the permanent availability of the webshop and the possibility to use the webshop unrestricted and uninterrupted.
1.8 The webshop is hosted on Shopify Inc. They provide Noma Projects with the online e-commerce platform that allows us to sell our products and services to the Customer.
1.9 Noma Projects does not warrant that the quality of any goods, services, information, or other material purchased or obtained by the Customer will meet the Customer's expectations, or that any errors in the webshop will be corrected.
2 Conclusion of contracts
2.1 The webshop displays a selection of products offered to the Customer. When the Customer has placed an order via the checkout flow and received an order confirmation by email, the Customer makes a binding agreement with Noma Projects for the goods in their basket.
2.2 The purchase contract only covers the goods listed in the order confirmation.
2.3 Only normal household quantities of goods may be ordered in the webshop. Consequently, Noma Projects reserves its right to limit the number of goods available for purchase by each individual customer, including any goods available for purchase at special price.
2.4 In the event of unavailability of goods for which the Customer has placed a binding order (i.e. those listed in the order confirmation), Noma Projects will inform the Customer accordingly without undue delay and discuss the possibility of supplying replacement goods. If this is not possible, or at the Customer’s request, Noma Projects will refund the purchase price already paid for the goods in question via the same payment method the Customer used to pay for them. If a voucher has been used to pay for the ordered goods, Noma Projects will restore the voucher to the value of the unavailable goods without prejudice to the provisions of section 10 of these General Terms.
2.5 Goods ordered from Noma Projects will remain Noma Projects’ property until paid for in full.
2.6 Purchase agreements will be concluded in English and Noma Projects will store your purchase agreement electronically in our systems.
3.1 The prices of goods available for purchase are displayed in the webshop and include VAT (to the extent applicable, depending on the location of the purchase) at the rate applicable to each specific product. All goods displayed on the webshop are subject to price changes from time to time without notice to Customers.
3.2 Customers will pay the then-current price for the ordered goods at the time that the Customer places the order. Consequently, any subsequent price adjustments for the goods in question will not affect the price payable by the Customer.
3.3 Customers will be able to see the total value of the goods, and any delivery fees, payable in the basket as well as in the order summary displayed before the order is placed.
3.4 Prices do not include customs and import taxes. These duties are set by your country's government and may vary by region. Such charges are the responsibility of the customer to be paid upon delivery. The carrier or tax municipality will notify the customer on how to make these payments to receive the parcel. For any parcel that is not received, no refund will be provided on the value of goods or shipping fee.
4 Terms of payment
4.1 Customers must pay the purchase price for the ordered goods and the delivery charge directly after placing an order.
4.2 Payment can be made by credit card, debit card, prepaid cards, MobilePay as well as e-wallets. Noma Projects reserves its right to add/remove payment options on the webshop at any time.
4.3 Following payment, a confirmation will be sent to the Customer by email to the email address specified by the Customer when placing the order.
5 Delivery and delivery periods
5.1 Subject to local/temporary restrictions, Noma Projects usually delivers daily between 07:00 and 23:00, except from Sundays and public holidays. Noma Projects does not give any warranties as to the exact time of delivery, but we aim to deliver as soon as possible and within any estimated delivery times provided when the Customer has placed an order.
5.2 Once orders have been fulfilled, Customer address change requests cannot be processed as parcels have left our warehouse(s) for delivery. Please contact the courrier to make address updates and adjustments. Such services are subject to each courrier and we cannot guarantee that address requests may be fulfilled.
5.3 The goods will be delivered to the address specified by the Customer in the order process. The Customer is responsible for providing a full and accurate address for the delivery of orders and, where applicable, further delivery instructions. The Customer must be available on the specified telephone number to take calls about the delivery and ensure that the doorbell, in case the Customer has set the delivery address at an apartment building, is functional or that the courier is able to get in contact with the Customer at the place of delivery.
5.4 If the Customer cannot be reached at either the specified address or the specified telephone number, Noma Projects will only drop the goods off at the specified address without a handover if the Customer explicitly chose this option during the order process. Otherwise, if the Customer cannot be reached at the delivery address upon the time of arrival of the ordered goods and if delivery cannot be completed after attempt(s) to contact the Customer, delivery will be made to the applicable courier or postal office. In case the Customer fails to collect the order, the Customer will be charged in full, and Noma Projects has the right to claim reimbursement from for any costs incurred as a result thereof.
6 Customer’s rights in the event of defects etc.
6.1 Noma Projects will be liable in accordance with statutory Danish law for product and legal defects toordered goods. Consequently, the provisions around remedies for defects under the Danish Contracts Act will apply to your purchase. Any claims Customers may have to damages for defects will be subject to the restrictions set out in section 15 of these General Terms.
6.2 If you wish to make a claim for product or legal defects, please contact us at email@example.com. To assist us in processing claims, please have a photograph of the defective goods ready, or send a photograph along with your claim.
7 Protection of minors
7.1 Goods that are subject to statutory sales restrictions, such as age limits, can only be ordered by and will only be delivered to persons who meet the statutory requirements. For this purpose, Noma Projects will require the Customer to confirm as part of the purchase that the Customer meets the conditions for purchase, and may also require Customers to present a photo ID.
7.2 Customers may, depending on selection, potentially order goods in the webshop that are subject to age restrictions, but such items can only be ordered and will only be delivered to Customers over the applicable legal age. Noma Projects reserves the right to refuse delivery of such goods if the Customer is unable to provide a photo ID.
7.3 Any circumvention or violation of these provisions will result in Noma Projects being entitled to close down the Customer's use of the webshop temporarily or permanently and to claim reimbursement from the Customer of the costs incurred by Noma Projects as a result thereof.
8.1 Vouchers granting certain discounts can be redeemed via the webshop. Noma Projects vouchers may only be redeemed once. The voucher terms and conditions (e.g. validity period, minimum order quantities, goods for which the voucher is valid, etc.) will be displayed to the Customers before receipt of the voucher.
8.2 Customers will have no claim for cash payment equivalent to the value of vouchers., and unused discounts will not be paid out. Also, it is not possible for Customers to use a combination of multiple vouchers for the same order.
8.3 If Customers use vouchers in a manner that violates the respective voucher terms and conditions, Noma Projects will have the right to invalidate the voucher and withdraw the discount.
8.4 Noma Projects may at our own discretion set up restrictions for the use of vouchers so that vouchers cannot be used for certain non-discountable goods.
9 Right of cancellation
9.1 If the Customer is a consumer within the meaning of the Danish Consumer Contracts Act, the Customer will have a general right of cancellation with respect to goods purchased from Noma Projects pursuant to the statutory provisions. A consumer in this sense (and within the meaning of these General Terms) is any natural person who places orders for a purpose that cannot predominantly be attributed to their commercial or independent professional activity.
9.2 If you wish to cancel and return some or all of the ordered goods, please note that according to the Danish Consumer Contracts Act there the right of cancellation does not apply to (i) food, beverages or other items for the household's current consumption; (ii) goods which are assumed to deteriorate or become obsolete quickly; and (iii) goods where the seal is broken if the goods are not suitable for return for health or hygiene reasons.
9.3 For all other goods, you have a right of cancellation in accordance with the Danish Consumer Contracts Act and consequently, you may cancel the order until 14 days after you receives the goods.
9.4 If you wish to exercise your right of cancellation, you must inform us by email at firstname.lastname@example.org by means of an unambiguous statement about your decision to cancel the order.
9.5 Please note that you cannot exercise your right of cancellation by refusing to receive the ordered good.
9.6 We assess refund requests on a case by case basis. For approved refunds, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise. Noma Projects is entitled to hold the repayment until the goods have been returned to us, or until you furnish proof that you have returned the goods, whichever comes first.
9.7 For approved returns, you must return the goods to us or hand them over to us without undue delay, and in any case no later than 14 days after the day on which you have notified us about the cancellation. You will be liable for any direct costs of returning the goods.
9.8 The Customer will be liable for any decrease in the value of returned goods which is due to the goods being handled in a different way than what was necessary to determine the nature of the goods, their properties, and the way they work.
10 Intellectual property rights (IPR)
10.1 The webshop and other parts of the website www.nomaprojects.com as well as the content therein (the "Platform") remain the property of Noma Projects.
10.2 Noma Projects grants Customers a time-limited, non-exclusive, non -sublicensable and non-transferable right to use the Platform in accordance with these General Terms. The term “use” means any access to the Platform in your web browser and any permanent or temporary reproduction of the Platform in the object code by means of storing, loading, executing, or displaying for the purpose of running the Platform on your end device(s).
10.3 Any other and/or further use of the Platform, including the depicted pictures, signs, symbols, or product descriptions contained therein is not permitted without express consent from Noma Projects.
10.4 You agree not to copy, alter, decompile, disassemble, or reverse engineer, or otherwise modify the Platform. Noma Projects will not, and will not be obligated to update, support, or otherwise maintain the Platform, nor correct errors in the Platform.
11 Limitations and exclusions of liability
11.1 Noma Projects's liability towards Customers is excluded to the widest extend possible, subject to any statutory liability obligations, including product liability, under Danish law.
11.2 Subject to the foregoing, Noma Projects will in no event be liable for any indirect or consequential damages or losses incurred by Customers. Also, Noma Projects's liability towards the Customer will in all cases be limited to the total amount of the order out of which the damages or losses have arisen.
12 Data protection
13 Final provisions
13.1 As for comments and feedback submitted to Noma Projects directly, or on any Noma Projects review sites and/or forums, Noma Projects is and shall be under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments. Noma Projects may, but have no obligation to, monitor, edit or remove content within Noam project's control that Noma Projects determines in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these General Terms.
13.2 If one or more provisions of these General Terms are deemed invalid or voided, this will not affect the validity of the remaining provisions set out herein.
13.3 Noma Projects may at any time transfer its rights and obligations under these General Terms and any existing contract with the Customer in part or in full without Customer's consent.
13.4 These General Terms will be governed by the laws of Denmark, excluding the UN Convention on Contracts for the International Sale of Goods and any legal provisions which directs another law to apply.
13.5 Any dispute concerning these General Terms will be settled at the City Court of Copenhagen as first instance. However, Noma Projects is also entitled to bring action at the place of performance of the delivery obligation or at the address jurisdiction of the Customer. Notwithstanding the foregoing, priority legal regulations, in particular any exclusive competences and mandatory consumer dispute venue rights will remain unaffected.
13.6 If you wish to complain, we implore you to reach out to us at email@example.com in order to find an amicable solution. Any complaint about the goods or services purchased from Noma Projects which cannot be resolved amicably by direct contact with us may be submitted to the Danish Dispute Resolution Centre situated within the House of Committees (in Danish: Nævnenes Hus), Toldboden 2, 8800 Viborg. You can file a complaint by using the complaint portal available at https://naevneneshus.dk.
13.7 Also, please note that the European Commission has set up a platform for the online resolution of disputes between companies and consumers. The ODR platform can be accessed at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
13.8 Noma Projects may amend these General Terms from time to time. You can find the current version of the General Terms in our webshop.