Membership Terms and Conditions
These general terms and conditions (the “General Terms”) apply to the Taste Buds 2023 membership offered by NP 2021 ApS CVR no. 42760749, Strandgade 93, DK-1401 Copenhagen, Denmark (“Noma Projects”, "us", “we”), to you as our customer (“Customer” or “you”). You may only use our services including under the membership if you accept the General Terms and by dealing with Noma Projects, you accept to be bound by these General Terms.
Any changes to the General Terms require the written consent from Noma Projects, and we do not accept differing or conflicting terms and conditions of the Customer, even if the Customer draws our attention to said differing terms and conditions.
Fees and terms of payment
The membership lasts one year from purchase and the annual membership fee is charged in full upon sign-up.
The price of the membership is displayed in the webshop and includes VAT and shipping costs. Customers will be able to see the total value of the membership(s) payable in the basket as well as in the order summary displayed before the order is placed.
Customers must pay the purchase price for the ordered membership(s) and the delivery charge directly after placing an order.
Payment can be made by credit card. Noma reserves its right to add/remove payment options on the webshop at any time. Following placement of the order, an order confirmation will be sent to the Customer by email to the email address specified by the Customer when placing the order.
Cancellation and Refunds
In line with the Danish Consumer Contracts Act, consumers may cancel their membership within 14 days from concluding the purchase without stating any reasons for such cancellation. If you wish to exercise your right of cancellation, you must inform us by email at email@example.com by means of an unambiguous statement about your decision to cancel the membership. You may use the sample cancellation form attached to these Terms and Conditions, but this is not mandatory.
If you cancel your membership within the 14-days period, a full refund will be issued without undue delay. For this refund, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise; you will in no event be charged for this repayment.
The annual membership cannot be refunded or partially refunded after the 14-day period.
Taste Buds members will receive four shipments of unreleased product samples, as well as access to two online events exclusive to members over the course of their membership year (2023).
Products and Content
Products and content received as part of the membership are exclusively for members and are not for resale. If Noma Projects is made aware of such actions the corresponding membership will be terminated. The Taste Buds 2023 virtual event dates are scheduled for July 2nd and October 8th, 2023. The exact time of the events will be confirmed no later than 8 weeks prior to each event. We are unable to provide access to additional events beyond those scheduled. If you miss an event, we are unable to provide a refund.
Membership does not automatically renew at the end of the year. Members will be invited to participate in a new membership round prior to the public announcement of Taste Buds 2024.
Memberships are tied to one person. If memberships are purchased as a gift, they can be transferred from the purchaser to the member within the 14-day period from purchase after which memberships cannot be transferred.
Personal Details and Shipping
We currently ship to the EU, UK, US, Australia, Canada and Switzerland. In the case of a member moving address or changing their personal details in any way that might affect shipping it is the member's responsibility to inform the Noma Projects team (firstname.lastname@example.org). Shipments that are not received due to an old address or change in personal details cannot be refunded or reshipped.
Purchase agreements will be concluded in English and Noma will store your purchase agreement electronically in our systems.
If you wish to complain, we implore you to reach out to us at email@example.com in order to find an amicable solution. Any complaint about the membership which cannot be resolved amicably by direct contact with us may be submitted to the Danish Dispute Resolution Centre situated within the House of Committees (in Danish: Nævnenes Hus), Toldboden 2, 8800 Viborg. You can file a complaint by using the complaint portal available at https://naevneneshus.dk/.
Also, please note that the European Commission has set up a platform for the online resolution of disputes between companies and consumers. The ODR platform can be accessed at Online Dispute Resolution | European Commission (europa.eu)